Cobolt Systems Ltd
Terms and Conditions of Sale

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1.
Unless specifically agreed otherwise all products will be delivered by normal mail.

2.
Prices shown in the shop are in pounds sterling per item and with 0 rate V.A.T. i.e they apply to individual customers in U.K. who are registered blind or visually impaired and to all overseas customers. V.A.T will be added for U.K. customers who do not qualify for zero V.A.T. rating. Prices usually include delivery worldwide. Where this is not the case i.e. microwave ovens outside U.K. customers will be advised of delivery costs before orders are processed.

3.
Most products are supplied with large print instructions. We hold substantial stocks of all products and always endeavour to despatch orders as quickly as possible. In the event of this not being possible we will advise you of the reason together with a projected delivery.

4.
All items are fully guaranteed for 1 year from date of invoice. Should you need to return any items to us please ensure that they are returned with adequate packaging to ensure their safe transportation. Please ensure that you include details of the problem together with your address, telephone number etc to enable us to contact you if necessary and to return the repaired or replacement goods to you as quickly as possible. Please note that a telephone call to us prior to returning items can often resolve problems and avoid any confusion.

5.
Orders can be placed by using this on line shop, in writing, by email, by telephone or by fax. The on line shop does have secure credit card transaction processing. Credit cards and cheques will not be processed until orders are despatched.

6.
Title to all goods remains with us until payment has been received in full.

7.
Refunds will only be made in the event that returned goods are received by us in as new condition. This includes all gift box packaging where applicable. For food hygiene reasons it is not possible to accept items such as microwave ovens back for refund once they have been used to cook food. For this reason we strongly suggest that you evaluate the oven at a resource centre prior to purchase. We can advise you of the resource centres closest to you with ovens on display.

8.

We are often asked for the exact prices of products in various currencies.  We can of course accept payment in most currencies and by various methods but if you place an order on this site using your credit card we must bill you at the prices shown in Pounds Sterling.  We can advise you of approximate exchange rates but the exact amount you will be billed by your credit card provider in your local currency will depend on the rate of exchange they use at the time of the transaction.

Please select the area which you would like to visit next :-

The Old Mill House,
Mill Road,
Reedham,
Norwich,
Norfolk, NR13 3TL,
England
Telephone : U.K. 01493-700172
Telephone : Overseas (44) 1493-700172
Fax : U.K. 01493-701037
Fax : Overseas (44) 1493-701037
Email: cobolt@compuserve.com Web site: http://www.cobolt.co.uk